A virtual assistant for your SaaS: support, onboarding, demos.
Answering tickets, onboarding new customers, following up on free trials, keeping your help center up to date: your virtual assistant handles it, backed by a team. You build the product. We handle the rest.
Companies that have trusted us
When support runs through the founders, the product waits
A ticket waiting for a reply. A new customer who doesn't know where to start. A free trial that ends without a follow-up. In a small tech team, all of this lands on the founders. Often between two coding sessions.
Hiring a support or onboarding specialist is a big expense for a team your size. There's a simpler solution: outsource it.
What we take care of, from support to onboarding
You choose what to hand over: some of it, or all of it. Full details are on our pages: customer service and operations support.
User support
- Answering tickets, emails and chat
- Solving common questions using your documentation
- Passing bugs to your tech team with a clear description
- Following every request until it's resolved
Onboarding and free trials
- Welcoming every new customer: emails, accounts, first steps
- Scheduling onboarding calls
- Following up with trial users before their trial ends
- Following up on failed payments and unpaid invoices
Documentation and tracking
- Writing and updating your help articles based on recurring questions
- Keeping your CRM up to date
- Passing user feedback on to your product team
- Writing your internal procedures along the way
Plus demo meetings
We can also fill your calendar. We reach out to decision-makers who match your target, check their needs, and book the demo in your calendar. You present your product, and you close.
Already working with a software company
A Quebec software company serving nonprofits
Our assistant books demo meetings for its platform, a specialized database. To do this, she reaches out to coordinators and directors of nonprofit organizations.
All the company has to do is run the demos.
Is your product different? We start from your tools, your documentation and your rules, and we train your assistant before day one.
We don't code your product. We handle everything else.
Wepeps isn't a development agency. What makes your company valuable stays with you:
Your product's development and roadmap.
Advanced technical support that requires access to the code.
Your business decisions and your pricing.
We answer, we onboard, we follow up. You build and you decide.
A dedicated virtual assistant, with a whole team behind her
Handing your support to one person alone is risky: if she's away, swamped or leaves, your users are left waiting.
With Wepeps, your assistant is dedicated to your product, trained on your tools and supervised every day. If she's away, a trained colleague takes over. You have no one to manage: that's the principle of a managed service.
We're a team based in Antananarivo, Madagascar, since 2012. Our assistants work in English and French. Find out who we are
Seven days from your go-ahead to day one
We talk. A free 30-minute discovery call: tell us about your product and what's weighing you down.
We scope the work. The tasks, your tools, your documentation, your escalation rules.
We train your assistant. On your product, your users and your tools.
She starts. Every Friday, a written progress update. Once a month, a 20-minute call.
Why trust us with your support
More than ten years working alongside business owners in France, Belgium, Switzerland and Quebec.
A real phone number, a person who knows your product. Not a ticket, not a form.
If your assistant is away, a trained colleague takes over.
The team is already here, trained and supervised.
Frequently asked questions
What is a virtual assistant for a SaaS company?
It's someone who remotely handles everything around your product: user support, onboarding new customers, free trial follow-ups, documentation. She isn't on your payroll. At Wepeps, she's dedicated to your product and backed by a team, for a fixed monthly price.
Do you provide technical support?
We handle first-level support: how-to questions, access, billing, routine requests. Bugs and questions that require access to the code go to your team with a clear description, and we follow them until they're resolved.
Can your assistant reply in French as well?
Yes. Our assistants work in English and French, and reply to your users in their language.
Which tools do you work with?
Our assistants already use Freshdesk, Gmail and Notion every day. If you use others, we learn them during setup.
Can you also book demo meetings?
Yes. We already do it for a software company in Quebec: we reach out to decision-makers in your target market and book the demo in your calendar.
How long does it take to get started?
Seven days from your go-ahead to day one, including scoping and training.
What happens if my assistant is away?
A colleague trained on your product takes over. Your users still get their answers.
Can I stop whenever I want?
Yes. Just let us know 15 days before the end of the month. No minimum term, no penalty.
How much does it cost?
A fixed price, agreed before we start, based on the volume and scope of the work. We work it out with you during the discovery call, with no commitment.
You run your business. We handle the rest.
In thirty minutes, we look at what your team could delegate. You'll leave knowing what we can take on, and where to start.