A bilingual virtual assistant for your Quebec business, fully managed.
Customer service, email, order tracking, admin tasks, prospecting: your virtual assistant handles it. In French and English, during your business hours. You have nothing to manage: we train her, supervise her and replace her if she's away.
Companies that have trusted us
A solo freelancer is fragile. A new hire is a heavy lift.
Your customers email, call and expect an answer. Emails pile up, and admin spills into your evenings. Handing all of this to a freelancer means depending on one person: if she's away or swamped, everything stops.
Hiring means recruiting, managing a position and carrying a fixed cost. There's a simpler solution.
What your virtual assistant takes care of
You choose what to hand over: some of it, or all of it. Each area has its own page: customer service, operations support, lead generation and qualified meetings.
Customer service
- Answering by email, chat and phone, in French and English
- Tracking orders and deliveries
- Handling returns, refunds and complaints
- Replying to reviews and comments
Admin tasks
- Managing your inbox
- Keeping your CRM up to date
- Sending invoices and following up on payments
- Connecting your customers, your teams and your suppliers
Prospecting and booking meetings
- Finding prospects who match your target
- Prospecting on LinkedIn and by phone
- Booking qualified meetings in your calendar
In French and English, on Quebec hours
Your customers write to you in French or English: your assistant replies to each one in their language, in your voice. In Quebec, customers have the right to be served in French, and your assistant has that covered.
Antananarivo, where your assistant works, is 8 hours ahead of Montreal in winter and 7 hours in summer. Our team is organized around that: your assistant works during your business hours, and a supervisor follows Quebec accounts on the same schedule. Your customers get an answer the same day, not the next.
We set these hours together during the discovery call, and we stick to them.
Serving your customers in French: what Quebec law says
In Quebec, your customers have the right to be served in French. That's section 5 of the Charter of the French Language. So your virtual assistant answers in French. If a customer writes to you in English, she answers in English.
Law 14 (formerly Bill 96) added new rules for businesses. They've applied since June 1, 2025. If you outsource your customer service, check one thing: does that person write good French?
At Wepeps, our assistants work in French every day. French is an official language in Madagascar. For the full list of your obligations, visit the website of the Office québécois de la langue française.
Law 25: entrusting customer data to an assistant outside Quebec
Yes, you're allowed to. But Law 25 asks you to do two things beforehand. First, carry out a privacy impact assessment (PIA, called ÉFVP in French) to make sure your data will be properly protected. Second, sign a written contract with your provider.
This rule has applied since September 22, 2023 (section 17). It isn't a ban: it's a check.
At Wepeps, a written contract protects your data, and we sign a confidentiality agreement from day one. You're the one who grants access, and you can revoke it whenever you want.
The Commission d’accès à l’information (Quebec's privacy regulator) explains how to carry out this assessment. This page isn't a substitute for legal advice.
Already working with Quebec small businesses
For a Montreal online store
Our assistant handles customer service and after-sales support. She replies in French and English, during the store's business hours. She answers customers by email and phone, tracks orders in Odoo and handles after-sales issues with suppliers.
For a residential painting company in Quebec
Our assistant is the link between customers, painters and suppliers. She calls every customer during and after the job, and spots dissatisfaction before it escalates. She also manages the inbox, in French and English, and places paint and material orders.
For a Quebec software company serving nonprofits
Our assistant books demo meetings for its platform, a specialized database. To do this, she reaches out to coordinators and directors of nonprofit organizations.
Three companies, three industries, one principle: the owner delegates, we handle the rest.
A managed service, not a staffing agency
Wepeps doesn't place a freelancer with you. Your assistant is employed by Wepeps, trained on your business and supervised every day. You have no recruiting, no employment contract and no schedule to manage.
If she's away, we replace her: your service keeps running. The price is fixed and agreed before we start.
We're a team based in Antananarivo, Madagascar, since 2012. Find out who we are
A freelancer
- AbsencesEverything stops until she's back.
- HiringYou have to find and train her.
- Follow-upYou manage her yourself.
- ContinuityYou depend on one person.
The Wepeps managed service
- AbsencesA trained colleague takes over.
- HiringWe hire, train and supervise.
- Follow-upA written update every Friday.
- ContinuityA whole team, one service contract, a fixed monthly price.
Seven days from your go-ahead to day one
We talk. A free 30-minute discovery call: tell us about your business and what's weighing you down.
We scope the work. The tasks, the languages, your business hours, your tools, your rules.
We train your assistant. On your business, your products and your voice.
She starts. Every Friday, a written progress update. Once a month, a 20-minute call.
Why trust us with your virtual assistant
More than ten years working alongside business owners in Quebec, France, Belgium and Switzerland.
A real phone number, a person who knows your account. Not a voicemail, not a form.
If your assistant is away, a trained colleague takes over.
The team is already here, trained and supervised.
Frequently asked questions
Does your virtual assistant speak French?
Yes. Our assistants work in English and French. Your assistant replies to your customers in their language, by email, chat or phone.
Can my assistant serve my customers in French, as the law requires?
Yes. Our assistants work in French every day. They answer in English when customers write in English.
Does she work during our business hours?
Yes. We set these hours together during the discovery call, and your assistant works during them.
Are you a staffing agency?
No. Wepeps is a managed service: your assistant stays employed by Wepeps. We supervise her and replace her if she's away. You have nothing to manage.
What happens if my assistant is away?
We replace her. Your service keeps running: that's the advantage of a team over a single person.
How long does it take to get started?
Seven days from your go-ahead to day one, including scoping and training your assistant.
Is my business and customer data protected?
Yes. Your logins and your customers' data stay confidential, and we can sign a confidentiality agreement from day one.
Am I allowed to entrust customer data to an assistant in Madagascar?
Yes. Law 25 requires you to carry out a privacy impact assessment and sign a written contract. We also sign a confidentiality agreement from day one.
How much does a virtual assistant cost?
A fixed monthly price, agreed before we start, based on the volume and scope of the work. We work it out with you during the discovery call, with no commitment.
What kind of contract do we sign?
A service agreement, not an employment contract. Your assistant stays employed by Wepeps: you have no hiring, payroll or absences to manage. The contract sets out the tasks, the hours, the confidentiality of your data and the monthly price.
Why a team in Madagascar for a Quebec business?
French is an official language of Madagascar, alongside Malagasy. Our assistants use it every day, and they also work in English. Our team has been based in Antananarivo since 2012: it's already trained, supervised and stable, which is why we can start in seven days.
Do I get updates on my assistant's work?
Yes. Every Friday, you get a written update: what's done, what's in progress, what's blocked. Once a month, we review things together in 20 minutes.
Can I stop whenever I want?
Yes. Just let us know 15 days before the end of the month. No minimum term, no penalty.
You run your business. We handle the rest.
In thirty minutes, we look at what you could delegate. You'll leave knowing what a virtual assistant can take on for you, and where to start.