Operations support that keeps your business running, without a new hire.
Coordination, follow-up, execution: we take over everything that keeps you from moving forward. An outsourced operations assistant, as a managed service, trained on your processes and tools. You keep the vision, we handle the operations.
You're running the business instead of growing it
Your days fill up with coordination, reminders, follow-ups and small tasks that can't wait. Things get done, just not the work that actually grows your business. Hiring is expensive and slow. Keeping everything on your shoulders holds you back. There's a simpler way.
Operations support that plans and executes
Real operations support isn't just an extra pair of hands. It takes charge of the planning, and the execution that goes with it. We do both. You delegate moving things forward, not just getting things done.
Planning
- Coordinating your projects
- Onboarding and setting up processes
- Tracking workloads and deadlines
- Checking deliverables
Execution
- Data entry and document formatting
- Tracking and updating your spreadsheets
- Preparing your reports
- Everyday reminders and follow-ups
In practice, depending on your business
From the simplest tasks to the ones you thought you had to keep: we take over at every level.
You run a
web or digital agency
The quick wins that free you up
Updating content on client websites, preparing and sending monthly reports, keeping the project schedule up to date.
The heavy lifting that eats your time
Chasing your clients for content, access and approvals, liaising with your developers and designers on design feedback, tracking unpaid invoices and following up on billing.
Coordinating all your projects from start to finish and warning you before things go off track, so you're no longer the bottleneck in your agency.
The quick wins that free you up
Sending session invitations, managing attendance sheets, formatting course materials.
The heavy lifting that eats your time
Building complete learner files, putting together and tracking funding applications, preparing the reports required after each session.
Running your sessions from A to Z, with learner, trainer and room schedules, while keeping the administrative compliance you can't afford to miss, all the way to building your quality certification files and preparing your audits.
You founded a SaaS or tech product
The quick wins that free you up
Keeping your CRM clean and up to date, booking demos in your calendar, updating documentation.
The heavy lifting that eats your time
Following up with trial accounts before they drop off, tracking failed payments and subscription reminders, turning user feedback into clear, prioritized tickets.
Coordinating operations between you and your contractors, keeping your dashboards and priorities up to date, so you can stay focused on the product.
Don't see your business here? The principle is the same: from the simplest tasks to the most strategic ones, we take what's weighing you down.
What we do for our clients
Our assistant is the link between clients, painters and suppliers. She calls every client during and after the job to make sure everything is going well, and catches dissatisfaction before it escalates. She manages the client inbox in French and English, and places paint and material orders with suppliers, with the precision that takes.
Our assistant handles emails on behalf of the team, keeps the CRM (Pipedrive) up to date, sends invoices and recaps after each client meeting, and supports the sales team: following up with prospects, sending proposals, running outbound email sequences.
As the founder's first hire, our assistant handles new client onboarding (emails, forms, files), keeps client dashboards and internal tracking up to date, coordinates meetings (video links, invitations, team messages) and writes internal processes along the way. She also makes routine updates in the agency's ad tools, while the agency keeps control of the strategy.
Our assistant keeps client records and internal processes up to date in Notion, prepares invoices and follows up on payments, tracks web project progress and writes progress summaries for clients, books check-in calls, uploads articles to WordPress and publishes the content the entrepreneur provides on social media.
Our assistants prepare quality certification audits from start to finish: building the full files, preparing initial, surveillance and renewal audits, and even attending on audit day to represent the client.
Five businesses, from Quebec to France, five different scopes. What they have in common: the owner got their time back without having anything to manage.
A managed service: nothing to manage on your side
You don't hire anyone. You don't deal with contracts, schedules or HR. You have no freelancer to manage. We train the assistant on your processes and tools, we supervise her, and we stay responsible for the results. You pay a fixed price, agreed before we start. You get a fully managed team, not another hire to manage.
How it works
We talk. A free 30-minute discovery call to understand your needs.
We scope the work. Together, we decide what you want to delegate and how.
We launch. The assistant is trained on the way you work. Start in 7 days.
We operate and follow up. You stay in control of what matters, we take care of the rest.
Why you can rely on us
trained and
up and running
no commitment
Frequently asked questions
Will the assistant understand my business and my tools?
Yes. We train her on your processes and tools before she starts, and we supervise her afterward. It's a managed service: getting her up to speed is our job, not yours.
I don't have written processes. Is that a problem?
No. Setting up processes is part of the job. We start from the way you work and help you structure it as we go.
What's left for me to do?
The decisions and the vision. You keep the strategic lead. We carry the operational load and the day-to-day follow-up.
How long does it take to get started?
7 days. Our team is already trained and ready, so we can get you started quickly.
What if my needs change?
There's no commitment. We adjust the scope as your business changes.
How much does it cost?
It depends on the plan. A full-time or part-time virtual assistant is billed at a fixed monthly fee. A one-off project is billed at a flat fee. Either way, the price is fixed and agreed together during the discovery call, with no commitment and no hourly billing.
Get back to what really matters
A free 30-minute call, no sales pitch. We listen to your needs and tell you honestly whether we can help.