A virtual assistant in Madagascar is a professional who works for your business from Antananarivo, in English or French, using your tools and on your hours, while the agency that employs her trains her, supervises her and replaces her when needed. At Wepeps, we've been doing this since 2012. Here's simply how it works.
Why choose a virtual assistant in Madagascar
Languages are part of everyday life
In Madagascar, French isn't a language learned just for export. It's one of the country's two official languages, alongside Malagasy (2010 Constitution, Article 4). It's used at school, in government and in professional life, and a growing number of young professionals also work in English.
For you, that means emails written in correct English or French, a tone that respects your habits and a solid understanding of your customers, wherever they are.
A time difference that works in your favor
Antananarivo runs on UTC+3 all year round, with no daylight saving time.
- From France, Belgium or Switzerland: 2 hours ahead in winter, 1 hour in summer. In other words, an office day in Paris falls right within a working day in Antananarivo.
- From Quebec: 8 hours ahead in winter, 7 hours in summer. Your assistant can still work during your office hours. We set the hours together when we start.
A stable team
Wepeps has been based in Antananarivo since 2012, and many of our assistants have worked with us for years. So it's simple: you don't have to explain your tools, your tone and your files all over again every three months.
How we work together, step by step
Our full process is described on this page: How it works. In short, it takes 7 days from your go-ahead to the first day of work.
1. A 30-minute discovery call
You describe your business and the tasks that take up your time. Then we ask our questions and tell you honestly whether we can help. Nothing to prepare, except a list of what's weighing on you.
2. Scoping the work
Together, we define the tasks, the tone, the tools, the rules and the moments when the assistant should check back with you. This is also when we can sign a confidentiality agreement.
3. Training and launch
Next, we train your assistant on your processes and tools. We set up access and the communication channel, and the work begins.
4. Day-to-day follow-up
A Wepeps account manager is available every working day, on Slack, WhatsApp or whatever channel you already use. And we stand behind the quality of the work.
Managed service: how it differs from hiring or using a freelancer
With a freelancer, you recruit, train, check the work and, if she leaves, start over. If you hire an employee, you also handle the contract, the schedule and the absences.
With a managed service, that work stays with us:
- Wepeps is the employer: you handle no employment contract, no schedule, no vacation.
- A supervisor oversees the work: she checks quality and makes corrections with the assistant.
- Continuity is guaranteed: if your assistant is away, someone else from the team takes over.
- A single monthly invoice, at a fixed price, for full-time or part-time.
You stay in control of the priorities, and we take care of the organization.
Which tasks to hand over to a virtual assistant in Madagascar
We offer three services, which can be combined.
E-commerce customer service
Answering emails and chat, tracking orders, handling returns, updating customer records. Your assistant replies in your brand voice. See the page Customer service.
Lead generation and qualified meetings
Building prospect lists, messages, follow-ups and booking meetings in your calendar. See the page Lead generation and qualified meetings.
Operations support
Calendar and email management, coordination, back office, file tracking, following up on quotes. See the page Operations support.
How to choose the right agency
Who is the employer, who supervises the work, what happens when the assistant is away, how your data is protected: we cover these questions in our guide Virtual assistant agencies in Madagascar: how to choose the right one.
Frequently asked questions
Do Wepeps assistants really have strong language skills?
Yes. French is an official language in Madagascar and part of professional life, and we recruit assistants who work in English. They write to your customers in the language you need, in the tone you set during scoping.
What hours can an assistant in Madagascar cover?
Antananarivo is 2 hours ahead of Paris in winter and 1 hour in summer, and 8 hours ahead of Quebec in winter. We set your assistant's hours together when we start, based on your needs.
How soon can an assistant start?
7 days after your go-ahead. Our team is already trained, so there's no hiring delay.
What happens if my assistant is sick or on vacation?
Someone else from the Wepeps team takes over, so the work keeps going.
Can I meet my assistant before we start?
Yes, if you'd like, by video call before day one.
Is my data secure?
Of course. We handle it with care, and we can sign a confidentiality agreement as soon as we scope the work.
Let's talk about your needs
Want to know if a virtual assistant in Madagascar could save you time? Book a 30-minute discovery call: we listen, we ask our questions and we tell you honestly whether we can help.