{"id":1163,"date":"2026-10-29T08:23:02","date_gmt":"2026-10-29T08:23:02","guid":{"rendered":"https:\/\/wepeps.com\/?p=1163"},"modified":"2026-11-07T12:47:34","modified_gmt":"2026-11-07T12:47:34","slug":"assistante-virtuelle-c-est-quoi","status":"publish","type":"post","link":"https:\/\/wepeps.com\/en\/2026\/10\/29\/assistante-virtuelle-c-est-quoi\/","title":{"rendered":"Virtual assistant: what is it, and what can one do for you?"},"content":{"rendered":"<p class=\"wp-block-paragraph\">A virtual assistant is a professional who remotely handles part of your business's work: email, customer service, calendar, follow-ups, admin tasks or prospecting. She works in your tools and on your hours, without being on your payroll. At Wepeps, we've been doing this since 2012. Here's what to know before you hand over part of your day.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A simple definition<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cVirtual\u201d doesn't mean a robot. A virtual assistant is a real person who works from somewhere other than your office. She logs in to your inbox, your CRM or your online store with the access you give her, and she moves forward on the tasks you assign.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Don't confuse her with voice assistants or chatbots. A virtual assistant understands an unhappy customer, adapts her tone, makes simple decisions and lets you know when something needs your attention.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What a virtual assistant can do for you<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">She takes on everything repetitive that pulls you away from your real work. And more: with clear guidelines, an experienced assistant also handles more complex tasks specific to your business. Here's what our clients hand over most often.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Customer service<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answering emails and chat<\/li>\n\n\n<li>Tracking orders and deliveries<\/li>\n\n\n<li>Handling returns, refunds and complaints<\/li>\n\n\n<li>Replying to reviews and comments<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Admin tasks<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sorting and handling your inbox<\/li>\n\n\n<li>Managing your calendar and appointments<\/li>\n\n\n<li>Sending invoices and following up on payments<\/li>\n\n\n<li>Keeping your CRM and spreadsheets up to date<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Prospecting<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Finding prospects who match your target<\/li>\n\n\n<li>Prospecting on LinkedIn and by phone<\/li>\n\n\n<li>Booking qualified meetings in your calendar<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Operations support<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is where an assistant goes furthest. She doesn't just execute: she tracks, follows up and flags issues. You have someone running operations while you move forward on everything else.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Coordinating your projects, teams and contractors<\/li>\n\n\n<li>Tracking client files from first contact to delivery<\/li>\n\n\n<li>Tracking deadlines and following up on quotes<\/li>\n\n\n<li>Handling the back office: orders, suppliers, invoices<\/li>\n\n\n<li>Preparing your weekly report: numbers, progress, blockers<\/li>\n\n\n<li>Checking deliverables before they go to the client<\/li>\n\n\n<li>Documenting your procedures, so nothing depends on a single person<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">What she doesn't replace: your expertise. You keep the decisions, the relationship with your best clients and your core business. She handles everything around it. To learn more, see our pages on <a href=\"https:\/\/wepeps.com\/en\/services\/service-client\/\">customer service<\/a>, <a href=\"https:\/\/wepeps.com\/en\/services\/prospection-rendez-vous-qualifies\/\">lead generation and qualified meetings<\/a> and <a href=\"https:\/\/wepeps.com\/en\/services\/bras-droit-ops\/\">operations support<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3 ways to work with a virtual assistant<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/wepeps.com\/wp-content\/uploads\/2026\/10\/3-facons-travailler-assistante-virtuelle-v2.webp\" alt=\"Comparing the 3 ways to work with a virtual assistant: freelancer, platform, managed-service agency\" class=\"wp-image-1216\" srcset=\"https:\/\/wepeps.com\/wp-content\/uploads\/2026\/10\/3-facons-travailler-assistante-virtuelle-v2.webp 1200w, https:\/\/wepeps.com\/wp-content\/uploads\/2026\/10\/3-facons-travailler-assistante-virtuelle-v2-300x169.webp 300w, https:\/\/wepeps.com\/wp-content\/uploads\/2026\/10\/3-facons-travailler-assistante-virtuelle-v2-1024x576.webp 1024w, https:\/\/wepeps.com\/wp-content\/uploads\/2026\/10\/3-facons-travailler-assistante-virtuelle-v2-768x432.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A freelance assistant.<\/strong> She works alone, for herself. It's flexible, but you hire her, train her and manage her schedule. If she gets sick or goes on vacation, the work stops.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>A matching platform.<\/strong> There's a wide choice of profiles and you can switch easily. But hiring, training and follow-up stay on your plate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>An agency offering a managed service.<\/strong> The agency hires, trains and supervises the assistant, and replaces her when she's away. You delegate the work, not a person to manage, for a fixed monthly price. That's the Wepeps model.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Comparing several agencies? Our guide <a href=\"https:\/\/wepeps.com\/en\/2026\/10\/08\/agence-assistante-virtuelle-madagascar\/\">Virtual assistant agencies in Madagascar: how to choose the right one<\/a> lists the questions to ask before you sign.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What it looks like day to day<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With a managed-service agency like Wepeps, everything falls into place in four steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A 30-minute discovery call<\/strong>, free, to understand what you want to delegate.<\/li>\n\n\n<li><strong>Scoping the work:<\/strong> the tasks, your tools, your hours, your rules.<\/li>\n\n\n<li><strong>Training the assistant<\/strong> on the way you work, then the start, 7 days after your go-ahead.<\/li>\n\n\n<li><strong>Follow-up:<\/strong> a written update every Friday on what's done, what's in progress and what's blocked, and a 20-minute call once a month.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The full process is on our page <a href=\"https:\/\/wepeps.com\/en\/comment-ca-marche\/\">How it works<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Does remote work really work?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, under two conditions: strong language skills and compatible hours. Our assistants work from Antananarivo, Madagascar, where French is an official language alongside Malagasy, and they also work in English. Antananarivo is only 2 hours ahead of Paris in winter and 1 hour in summer, and for businesses in other time zones, such as Quebec, the team works around your business hours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We explain all of this in detail in our article <a href=\"https:\/\/wepeps.com\/en\/2026\/10\/26\/assistante-virtuelle-francophone-madagascar\/\">Virtual assistants in Madagascar: how it works<\/a>, and on our page <a href=\"https:\/\/wepeps.com\/en\/adjointe-virtuelle-quebec\/\">virtual assistant in Quebec<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1\"><strong class=\"schema-faq-question\">Is a virtual assistant a robot or artificial intelligence?<\/strong> <p class=\"schema-faq-answer\">No. She's a real person who works remotely. \u201cVirtual\u201d just means she isn't in your office.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-2\"><strong class=\"schema-faq-question\">Do I have to hire a virtual assistant as an employee?<\/strong> <p class=\"schema-faq-answer\">Not with a managed-service agency. You sign a service agreement: the assistant stays employed by the agency, which handles hiring, payroll and absences.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-3\"><strong class=\"schema-faq-question\">How long does it take to get started?<\/strong> <p class=\"schema-faq-answer\">At Wepeps, 7 days from your go-ahead to day one, including scoping and training the assistant.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-4\"><strong class=\"schema-faq-question\">Do I need a full-time assistant?<\/strong> <p class=\"schema-faq-answer\">No. You can start part-time, or hand over a one-off project for a busy period. The volume then adjusts to your needs.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-5\"><strong class=\"schema-faq-question\">How much does a virtual assistant cost?<\/strong> <p class=\"schema-faq-answer\">It depends on the volume and the tasks you hand over. At Wepeps, it's a fixed monthly price, worked out with you during the discovery call, with no minimum term.<\/p> <\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Let's talk about what you could delegate<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In 30 minutes, we look with you at the tasks that take up most of your time. You'll leave knowing what a virtual assistant can take on for you, and where to start.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/calendly.com\/contact-wepeps\/discovery-call-wepeps\">Book a discovery call<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Virtual assistant: definition, tasks to hand over, freelancer or agency, and what it looks like day to day. Answers from Wepeps.<\/p>","protected":false},"author":1,"featured_media":1212,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1163","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistante virtuelle : c&#039;est quoi ? Le guide pour dirigeants<\/title>\n<meta name=\"description\" content=\"Assistante virtuelle : d\u00e9finition, t\u00e2ches \u00e0 lui confier, ind\u00e9pendante ou agence, et comment \u00e7a se passe au quotidien. 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