{"id":1092,"date":"2026-10-26T08:16:33","date_gmt":"2026-10-26T08:16:33","guid":{"rendered":"https:\/\/wepeps.com\/?p=1092"},"modified":"2026-11-07T12:47:33","modified_gmt":"2026-11-07T12:47:33","slug":"externaliser-service-client-e-commerce-fetes","status":"publish","type":"post","link":"https:\/\/wepeps.com\/en\/2026\/10\/26\/externaliser-service-client-e-commerce-fetes\/","title":{"rendered":"Outsourcing your e-commerce customer service before the holidays: a guide"},"content":{"rendered":"

To get through the holiday rush without hiring, the fastest solution is to outsource your e-commerce customer service: you hand over emails, chat, returns and order tracking to a dedicated assistant, trained and supervised by an agency. At Wepeps, she starts in 7 days. Here's how it works, and how to tell if it's right for you.<\/p>\n

\"During<\/figure>\n

Why the holidays overwhelm customer service<\/h2>\n

Between Black Friday and Christmas, orders go up, and so do questions: \u201cWhere's my package?\u201d, \u201cCan I exchange for a different size?\u201d, \u201cWill it arrive before the 24th?\u201d. Yet in a small brand, it's often the founder who answers at night, instead of handling stock, suppliers or the next collection. And a late reply costs you a sale, and sometimes a negative review.<\/p>\n

Outsourcing your e-commerce customer service: what the assistant handles<\/h2>\n